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FAQ
FREQUENTLY ASKED QUESTIONS
WE WANT YOU TO HAVE THE MOST STRESS FREE EXPERIENCE WITH US AS POSSIBLE, SO WE HAVE PUT TOGETHER SOME OF OUR MOST FREQUENTLY ASKED QUESTIONS TO HELP YOU. IF THERE IS ANYTHING WE HAVEN'T COVERED THEN PLEASE FREEL FREE TO GET IN TOUCH.
★ When should I buy my dress? BRIDAL - We always recommend a visit to our store between 12 to 18 months before the big day. Our bridal gowns are available 'off the peg' so you can take home your dream dress the same day or we can order any gown we have in store in different sizes. Our Bridal Experts will be delighted to showcase our collection to you, with their knowledge of bridal gown shapes and fabrics it's the perfect opportunity to start to picture yourself as the Bride on your wedding day. If you've seen something from our website which you've fallen in love with, due to the limited edition nature of our dresses we recommend visiting us sooner rather than later so you don't miss out! PROM - We always recommend a visit to our store between 9 - 6 months before your event. Our prom gowns are available 'off the peg' so you can take home your dream dress the same day or we can order any gown we have in store in different sizes & colours. Our Prom Experts will be more than happy to showcase our collection to you, with their knowledge of prom gown shapes and fabrics. Please remember we offer a "Prom Promise" where we won't sell the same dress to the same school/event (not even in a different colour). If you've seen something from our website or social media which you've fallen in love with, we recommend visiting us sooner rather than later so you don't miss out!
★ Do I need an appointment to visit you in-store? Yes. At ENVYGOWNS we operate a booking system here on our website so you can arrange to visit us at a time that’s convenient to you. BRIDAL - We allocate a 2 hour appointment for your visit so you can try on as many dresses as you can in that time period. We encourage you to select 4 dresses of different styles initially and get a feel for what you like. Once you’ve narrowed down your preferences you can continue to select more until you find the one! PROM -We allocate an hour appointment for your visit so you can try on as many dresses as you can in that time period. We encourage you to select 4 dresses of different styles initially and get a feel for what you like. Once you’ve narrowed down your preferences you can continue to select more until you find the one!
★ Who can I bring with me to my appointment? BRIDAL - We welcome you to bring up to 6 guests to enjoy this memorable experience. We have a private area for you and your bridal party. PROM - We request a max of 4 guests to enjoy this memorable prom experience. We have an area for you and your guests to have some privacy.
★ Do you re-sell dresses or sell second-hand dresses in your store? No, we do not buy back or re-sell (either pre-worn or new) dresses.
★ What is your returns policy? Wedding Dresses, Prom/Evening Gowns and Accessory items purchased in store are eligible for an exchange only up to 14 days after purchase, refunds are not permitted. Please note, exchange can only be granted if the item is unworn, tags attached and free from odour or damage. We are unable to accept exchanges for items which have been altered or customised.
★ What does 'off the peg' dress mean? Off the peg' means you can take your dream dress home the same day, there's no lengthy ordering times! You can see and feel the exact fit of your dress while with us. Sometimes customisation may be required to ensure the straps and length are perfect for you, our knowledgable sales team can provide you with a list of experienced local seamstresses who will be able to help.
★ How do I pay? BRIDAL - A 50% non refundable deposit is required when gowns are ordered. The balance is then due within 4 weeks of dress arrival. All gowns are non returnable and cannot be exchanged. Gowns take between 12 and 20 weeks to arrive. If you choose a gown that is ready to take home, this must be paid in full at the time of purchase. PROM/EVENING - A 50% non refundable deposit is required when gowns are ordered. The balance is then due within 4 weeks after the dress arrival. Gowns take between 2 and 12 weeks to arrive depending on the brand you choose. If you choose a gown that is ready to take home, this must be paid in full at the time of purchase.